At Spinner Mart, we want you to be satisfied with your purchase. If you receive a product that is defective, damaged, incorrect, or does not meet the applicable product requirements, you may request a return within 7 days of receiving the product, subject to the conditions below.

7-Day Return Policy

Return requests must be submitted within 7 days from the date of delivery. Return requests submitted after this period may not be accepted.

Eligible Reasons for Return

A product may be eligible for return if:

• The wrong product was delivered.

• The product was received damaged or defective.

• The product significantly differs from its description.

• The product has an eligible size issue, where size exchange or return is available.

Return Conditions

To be eligible for a return, the product must:

• Be unused and unworn.

• Have its original tags attached.

• Be returned with the original packaging.

• Not have any stains, damage, washing marks, alterations, or signs of use.

• Include all original accessories or accompanying items, where applicable.

Non-Returnable Products

Products that have been used, washed, damaged, altered, stained, or otherwise modified by the customer are not eligible for return.

Products specifically marked as non-returnable, clearance, or final sale may also be excluded from the return policy.

How to Request a Return

To request a return, please contact our Customer Support within 7 days of receiving your order.

Please provide your:

• Order number

• Product name

• Reason for return

• Photos or videos of the product, if requested by our support team

Our team may review the submitted information before approving the return.

Return Shipping

If the product is incorrect, defective, or damaged due to an issue on our side, Spinner Mart may cover the applicable return delivery cost.

For returns caused by customer preference or incorrect size selection, applicable return or delivery charges may be deducted from the refund or paid by the customer.

Refund Process

Once the returned product is received, our team will inspect its condition.

If the return is approved, the applicable refund process will be initiated. Refund processing time may vary depending on the original payment method and payment service provider.

Exchange

Product exchange may be available depending on product availability. Size or product exchanges are subject to stock availability and the applicable conditions of the product.

Important Note

Customers are advised to check their package and product condition immediately after delivery. If you receive a damaged or incorrect product, please contact Spinner Mart Customer Support as soon as possible.

Spinner Mart reserves the right to update or modify this Return & Refund Policy when necessary.